FAQs

Frequently asked questions

What ingredients do you use?


All our dishes are made with plants: vegetables, grains, fruit, nuts, legumes, spices, and herbs. Most of our recipes are oil-free, no gluten added, dairy-free, meat-free, 100% plant-based. These meals are crazy healthy as we avoid artificial and processed ingredients as much as we can, and we try to make every single recipe from scratch. Our food is not just great for vegans or vegetarians, but for everybody!




Are all the dishes vegan?


Yes! 100% vegan




Why the dishes are Oil-Free?


We believe that a REAL healthy meal can't include processed ingredients, that's why we try to reduce them to the minimum. Oil is a highly refined processed food and extremely calorie-dense, not a whole food. Oil is not needed in our diet, it has no health benefits and is deprived of its nutrients in the refining process. Do you want to learn more? Click here




How many people does a meal serve?


The meals are about 450 grams each. It's one big serve for a hungry person, or make 2 serves by adding your own side salad ;)




Where do you deliver to?


We deliver our meals to any urban address in New Zealand (no rural). This can be your home or preferably your workplacewhere there will be someone to receive your package and put straight in the freezer. Commercial addresses will receive deliveries earlier than residential addresses. Check if your address is urban or rural here - Local delivery in Mt Maunganui $5 - North Island delivery: $10 flat rate. - South Island delivery: $19.99 (via overnight plane) We look forward to be able to ease the South Island fare.




How do I know when I'm getting my meals delivered?


Delivery days are Tuesday & Thursday - cut off is the previous midday. You can choose your date of preference at checkout. Also, you will get a link to track your order online. If you are getting your meals delivered to your home, don't forget to leave your chilly bin/bag outside for your meals if you are not there. For the safety of your frozen food, we highly recommend getting your meals delivered to a commercial address. Once meals are delivered, they will not be refunded or replaced. All items purchased from V ON WHEELS are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.




Can I subscribe?


We are not offering subscriptions at the moment, but we are working on it :)




Do I need to be at home to receive my meals? What if I'm out?


If you aren't at home, please leave your chilly bin/bag outside for your meals. You can message us instructions to place your parcel in a safe place until you are back.




How long do the meals last in the freezer?


These meals can be kept up to SIX MONTHS in the freezer from the day you receive them. Please check once your delivery arrives that all your meals are hard frozen. Always remember to store your dishes in the freezer at -18°C. You can heat our dishes direct from frozen.




Can I refrigerate the meals?


Sure you can. Just ensure they are consumed within 5 days after refrigerating to enjoy the freshest. To reheat food: until it is steaming hot (at least 75°C for at least 6 seconds) in the coolest part (if a liquid) or the middle (if solid) and keep it above 60°C until it is used.




How do I heat my meals from frozen?


MICROWAVE Place the meal in the middle of the microwave. Both, the meal tray and film are microwave safe. Pierce the heat-proof film. Heat for approximately 3 minutes. Continue to heat and check on it in 2-minute intervals until the desired temperature is achieved. Do not overheat the food.​ OVEN ​Preheat the oven to 200 degrees Remove the stickers on the film. Place the meal in the centre of the oven. Pierce the heat-proof film. Allow the meal to cook for 20 minutes and check. Continue to bake and check on it in 5-minute intervals until the desired temperature is achieved.​ STOVE? Easy! Click here to watch a video Tips: Let meal thaw in the fridge overnight.




Can I recycle my packaging?


The box itself, meal tray, sleeve, can be recycled along with household goods. The soft plastic ones, like film and insulation wrapping, needs to be checked with your local council if this can be recycled or can be taken to a drop-off point. Depending on where you live, you can find different stores. Here you can find the points' locations: https://www.recycling.kiwi.nz/solutions/soft-plastics/store-locator From November 2020, we are changing our recyclable trays to home compostable ones. Expect an update on this FQAs page. Yay!




Why I've received my meals without the colourful sleeves?


To reduce unnecessary waste, we use minimal packaging for home deliveries and only use extra packaging, like sleeves and stickers, for marketing purposes at shops and cafes display.




Can I send these meals as a gift to someone else? ​


Of course! Perfect gift. Just choose the "gift card" item. After the purchase, you will receive an email with the gift card and instructions on how to use it. The card can be used as payment for any products we have.




Can I give feedback?


Please, do it! We are happy to get your feedback by email to hola@vonwheels.com. THANK YOU! Mila




What is "V on Wheels"?


We are a health-focused vegan meal delivery business. Our main purpose is to help people to improve their lifestyles by proving handcrafted nutrient-dense ready meals, packed with natural nutrients, avoiding as much as we can the use of processed ingredients, preservatives, and nasties. We make REAL FOOD, REAL HEALTHY.




Who is "V on Wheels"?


I'm Mila, an Argentinean who accidentally created a food+health business in 2016 in a friend's kitchen. "Everything I have learned and I share here is mainly self-taught. My experience has been gained through travelling, taking cooking lessons around the world, working in commercial kitchens, reading a whole lot of books, and just experimented with food." But my love for cooking doesn’t end in the kitchen, it’s extended to the relationship with our health. That’s why we offer a range of real healthy meals to help you to go through your week knowing you are taking care of yourself. V on Wheels was created for people who care about what they eat and how it makes them feel, and also for those experimenting with vegan foods. We don’t expect you to go vegan overnight. But instead, we encourage you to explore and try so you may be guided to find your own food truth. For your health, for the animals, and for the planet.





 

KEEP IT

COOL

 

 If you are getting your meals delivered to your home, please, leave your

chilly bin/cooler/Esky

outside for your meals​​

We highly recommend getting the

meals delivered to a commercial address, like your workplace ;)

Safer and Faster!

 

  • V on wheels
  • V on wheels
NZAVS Business Alliance Member

NZAVS Business Alliance Member

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Awarded Innovator of the Year: 1st Vegan Meal Delivery in NZ

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Sergey Brazhnikov 'V on Wheels' Ambassador

Help us to help UNDER THE STARS homeless in Tauranga

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V ON WHEELS ®

Vegan Meal Delivery

Tauranga, 3116, NEW ZEALAND

 TEXT 021 1049893