FAQs

What ingredients do you use?

 

All our dishes are made with plants: vegetables, grains, fruit, nuts, legumes, spices, and herbs. Our recipes are mostly oil-free, no gluten added, 100% plant-based. These meals are crazy healthy and not just for vegans or vegetarians, but for everybody! We cook as natural as possible with limited processed ingredients.

 

Are the dishes vegan?

 

Yes, they are :)

Why most of the dishes are Oil-Free?

We believe that a REAL healthy meal can't include processed ingredients, that's why we try to reduce them to the minimum. Oil is a highly refined processed food and extremely calorie-dense, not a whole food. Oil is not needed in our diet, it has no health benefits and is deprived of its nutrients in the refining process.

Do you want to learn more? Click here

How many people does a meal serve?

 

The meals are about 450 grams each. It's one portion for one person.

 

 

Where do you deliver to?

 

We deliver our meals to any urban address in New Zealand (no rural). This can be your home or preferably your workplace where there will be someone to receive your package and put straight in the freezer. Commercial addresses will receive deliveries earlier than residential addresses. Check if your address is urban or rural here

North Island delivery: $10 flat rate. South Island delivery: $25 (via overnight plane) We look forward to be able to ease the South Island fare.

 

How do I know when I'm getting my meals delivered?

 

Delivery days are Tuesday & Thursday - cut off is the previous midday. You can choose your date of preference at checkout. Also, you will get a number to track your order online.  If you are getting your meals delivered to your home, don't forget to leave your chilly bin/bag outside for your meals if you are not there.

We highly recommend getting your meals delivered to a commercial address.

 

Once meals are delivered, they will not be refunded or replaced. All items purchased from V ON WHEELS are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

Can I subscribe?

At the moment we are not offering subscriptions.

 

Do I need to be at home to receive my meals? What if I'm out?

 

If you aren't at home, please leave your chilly bin/bag outside for your meals. You can message us instructions to place your parcel in a safe place until you are back.

 

 

How long do the meals last in the freezer?

 

These meals can be kept up to SIX MONTHS in the freezer from the day you receive them. Please check once your delivery arrives that all your meals are hard frozen. Always remember to store your dishes in the freezer at -18°C. You can heat our dishes direct from frozen.

 

 

Can I refrigerate the meals?

 

Sure you can. Just ensure they are consumed within 5 days after refrigerating to enjoy the freshest. To reheat food: until it is steaming hot (at least 75°C for at least 6 seconds) in the coolest part (if a liquid) or the middle (if solid) and keep it above 60°C until it is used.

 

 

How do I heat my meals from frozen?

 

MICROWAVE

  • Place the meal in the middle of the microwave. Both, the meal tray and film are microwave safe. Pierce the heat-proof film. 

  • Heat for approximately 3 minutes. Continue to heat and check on it in 2-minute intervals until the desired temperature is achieved.

  • Do not overheat the food.

OVEN​

  • Preheat the oven to 200 degrees.

  • Remove the stickers on the film, if any.

  • Place the meal in the centre of the oven. Pierce the heat-proof film. 

  • Allow the meal to cook for 20 minutes and check. Continue to bake and check on it in 5-minute intervals until the desired temperature is achieved.

STOVE? Easy! Click here to watch a video

 

Tips: Let meal thaw in the fridge overnight.

Can I recycle my packaging?

The box itself, meal tray, sleeve, can be recycled along with household goods. The soft plastic ones, like film and insulation wrapping, needs to be checked with your local council if this can be recycled or can be taken to a drop-off point. Depending on where you live, you can find different stores. Here you can find the points' locations: https://www.recycling.kiwi.nz/solutions/soft-plastics/store-locator

 

To reduce unnecessary waste, we use minimal packaging for home deliveries and only use extra packaging, like sleeves and stickers, for marketing purposes at shops and cafes display.

From September 2020, we are changing our recyclable trays to home compostable ones. Expect an update on this FQAs page. Yay!

 

 

Can I send these meals as a gift to someone else?

 

Of course! Perfect gift. Just choose the "gift card" item.  After the purchase, you will receive an email with the gift card and instructions on how to use it. The card can be used as payment for any products we have.

 

Can I give feedback?

 

Please, do it! We are happy to get your feedback by email to hola@vonwheels.com.

 

THANK YOU!

Mila

 

 

KEEP IT

COOL

 

 If you are getting your meals delivered to your home, please, leave your

chilly bin/cooler/Esky

outside for your meals​​

We highly recommend getting the

meals delivered to a commercial address, like your workplace ;)

Safer and Faster!

 

  • V on wheels
  • V on wheels

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V ON WHEELS ®

Vegan Meal Delivery

Tauranga, 3116, NEW ZEALAND

 TEXT 021 1049893